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Define: "Center of Excellence" in Business
Fiscal Threat Level
HIGH
Multi-headcount capital waste
CWO Pro-Tip
"Ignore their official documentation; it was written by someone who hasn't logged into a switch since 2012."
What HR thinks it means:
A team or entity that provides leadership best practices research and support for a focus area.
What does "Center of Excellence" actually mean?
"A group of disconnected individuals who don't do the actual work dictating exactly how the people doing the work should do it."
How HR uses it:
"Please consult the Center of Excellence guidelines before deploying the new software."
How you actually use it:
"The CloudThe CloudSomeone else's computer that we are now paying a 400% premium to use. Center of Excellence just mandated a new deployment pipeline that literally none of them know how to configure."
By The Chief Waste Officer
18 years in the corporate trenches quantifying waste so you don't have to.
Published: 2026-05-08