Define: "Ghosting the ticket" in Business
Minimal fiscal damage
"Ask for obscure log files. It buys you three days while the user figures out how to open a command prompt."
Marking a support ticket as pending customer input while awaiting additional details.
What does "Ghosting the ticket" actually mean?
"Setting a critical ticket to 'Awaiting Customer Response' on Friday at 4:58 PM purely to stop the SLASLAA metric we are currently failing, but will creatively report as 'green' by redefining the outage. breach timer over the weekend."
"Tickets should be updated to pending status when additional information is required from the requester."
"The helpdesk admin perfected ghosting the ticket by asking the user to verify their ping output three minutes before his shift ended."
By The Chief Waste Officer
18 years in the corporate trenches quantifying waste so you don't have to.
Related Terminology
Tired of hearing this?
Next time someone says "Ghosting the ticket" in a meeting, track exactly how much company money they just wasted. Play Buzzword Bingo, generate a waste invoice, and stop the bleeding.
