Home > Dictionary > Key Performance Indicator
Define: "Key Performance Indicator" in Business
Fiscal Threat Level
HIGH
Multi-headcount capital waste
CWO Pro-Tip
"Metrics that mean nothing. Game them to get your bonus."
What HR thinks it means:
A measurable value that demonstrates how effectively a company is achieving objectives.
What does "Key Performance Indicator" actually mean?
"A metric designed to measure everything except the actual quality of the work."
How HR uses it:
"Customer retention is our primary key performance indicator for this fiscal year."
How you actually use it:
"My primary Key Performance Indicator is how successfully I can appear incredibly busy whenever the Director walks past my desk."
By The Chief Waste Officer
18 years in the corporate trenches quantifying waste so you don't have to.
Published: 2026-03-01