Define: "Out of scope, in our hearts" in Business
Multi-headcount capital waste
"Never touch a switch outside the SOW. The second you log in, you own every pre-existing flaw in their building."
Expressing empathy for a request that cannot be fulfilled within current project constraints.
What does "Out of scope, in our hearts" actually mean?
"The cynical answer when a client begs for free custom engineering work hoping your guilt will override your hourly rate."
"Requested deliverables not documented within the original Statement of Work require an executed Change Order prior to resource allocation."
"When the client asked us to configure their local LAN switches for free during an SD-WAN rollout, I told them it was out of scope, in our hearts."
By The Chief Waste Officer
18 years in the corporate trenches quantifying waste so you don't have to.
Related Terminology
Tired of hearing this?
Next time someone says "Out of scope, in our hearts" in a meeting, track exactly how much company money they just wasted. Play Buzzword Bingo, generate a waste invoice, and stop the bleeding.
