Define: "Ping-Pong Ticket" in Business
High risk of unnecessary meetings
"Schedule a mandatory Zoom call with all parties. Watch them panic and magically solve it five minutes before the meeting starts."
A support request that requires cross-functional collaboration to reach resolution.
What does "Ping-Pong Ticket" actually mean?
"A critical incident that bounces endlessly between the firewall team and server admins because nobody wants to own the troubleshooting."
"We need to avoid ping-pong tickets by improving inter-departmental communication."
"That routing issue is a ping-pong ticket right now; network says it's an application issue and application says it's the firewall."
By The Chief Waste Officer
18 years in the corporate trenches quantifying waste so you don't have to.
Related Terminology
Tired of hearing this?
Next time someone says "Ping-Pong Ticket" in a meeting, track exactly how much company money they just wasted. Play Buzzword Bingo, generate a waste invoice, and stop the bleeding.
