Home > Dictionary > SLA
Define: "SLA"
What HR thinks it means:
Service Level Agreement; a commitment between a service provider and a client.
What it actually means:
"A metric we are currently failing, but will creatively report as 'green' by redefining the outage."
Use it in a meeting:
"We successfully met our 99.9% uptime SLA by completely redefining what constitutes an 'outage' in the fine print."
Related Terminology
Tired of hearing this?
Next time someone says "SLA" in a meeting, track exactly how much company money they just wasted. Play Buzzword Bingo, generate a waste invoice, and stop the bleeding.
