Define: "SLA Bypass" in Business
Multi-headcount capital waste
"Do the work but document it as 'Executive VIP Configuration' so the metric skew is entirely on them."
An authorized deviation from standard service level agreements for critical business needs.
What does "SLA Bypass" actually mean?
"An executive forcing you to ignore all ticketing protocols to fix their personal iPad immediately."
"In rare emergencies a director can authorize an SLASLAA metric we are currently failing, but will creatively report as 'green' by redefining the outage. bypass to expedite resolution."
"The CTO demanded an SLASLAA metric we are currently failing, but will creatively report as 'green' by redefining the outage. bypass to get his home office Wi-Fi configured completely ignoring the queue of actual broken routers."
By The Chief Waste Officer
18 years in the corporate trenches quantifying waste so you don't have to.
Related Terminology
Tired of hearing this?
Next time someone says "SLA Bypass" in a meeting, track exactly how much company money they just wasted. Play Buzzword Bingo, generate a waste invoice, and stop the bleeding.
