Define: "MTTR (Mean Time to Resolution)" in Business
Catastrophic fiscal burn
"Game the system by waiting to officially open the ticket until you have already fixed the problem."
A key performance indicatorKey Performance IndicatorA metric designed to measure everything except the actual quality of the work. measuring the average time it takes to fully resolve a system failure or outage.
What does "MTTR (Mean Time to Resolution)" actually mean?
"A weaponized metric that encourages engineers to close tickets with temporary workarounds that will definitely break again next week."
"Our primary objective this quarter is to reduce our overall MTTR for critical incidents."
"Management is bragging about our low MTTR, completely ignoring that the solution is a cron job that randomly restarts the failing server every hour."
By The Chief Waste Officer
18 years in the corporate trenches quantifying waste so you don't have to.
Related Terminology
Tired of hearing this?
Next time someone says "MTTR (Mean Time to Resolution)" in a meeting, track exactly how much company money they just wasted. Play Buzzword Bingo, generate a waste invoice, and stop the bleeding.
